"I've been a patient with them for 8 years, I have been treated for checkups and fillings by three of their dentists. I do not give good reviews often, but this establishment is an absolute industry gold standard example when it comes to process, efficiency, friendliness, innovative customer services and medical competence."
As seen on Google Reviews
If you are a first-time patient please register and book appointment here!
If you are disabled…
When you call NHS Dentist reception to make your appointment, tell them you are disabled and we will ensure you are seen by a dentist on the ground floor.
If you have a long time illness that means you can wake up feeling unwell, let us know and as long as you make your appointments for after 3 pm, we will allow you to cancel your appointment on the morning of the appointment by 9am.
Before your appointment
At NHS Dentist we always send an sms, email or BT phone messages to patients two days before their appointments to remind them. – However, sometimes network providers delay sms messages, so you need to make a note of your appointment date and time.
In the event you need to cancel or change an appointment; please give us 24 hours notice.
For a Monday appointment, please call by lunchtime on Friday before – to cancel or postpone.
If you are ill in the morning on the day of your appointment, please leave a message on the answering machine before 8.30 am.
At the same time you will be asked to sign a NHS form which asks whether you pay the NHS charges for your treatment or if you are accepting a benefit which entitles you to free treatment.
Please note that the NHS BSA (Business Service Authorities) do regular checks on patients claiming benefits. It is your sole responsibility to ensure the correct box of benefit is ticked on the NHS form and that you have proof to show should they contact you. If you tick the wrong box, a £100 fine can be given.
At your first appointment
You must inform the receptionist that you have arrived for your appointment.
If you have difficulty with English, at any one time we speak 20 languages at NHS Dentist, our staff will do their best to help you. If you need translation, you should bring someone with you who can translate for you and help you complete the medical questionnaire. We cannot treat you if we are not entirely satisfied that you understand the questions we ask you and if we feel you cannot give us informed consent.
Children up to the age of 16 must be accompanied by their parent or guardian.
Please arrive 5-10 minutes early for your appointment to allow enough time to give us all your details and fill in a medical history questionnaire. At NHS Dentist we try and do our part to help the environment. Part of this goal is to become a totally paper free practice. We have invested heavily in new technology allowing you to update your details and medical history on our new tablets at the reception desk.
The dentist will then talk you through the medical information you have provided ensuring that anything of relevance is noted on your computer file.
You will be taken to the surgery by the dentist or his/her nurse. You may take a friend with you, Parents are most welcome to accompany children and there is a chair for them in each surgery.
Meeting Your Dentist
Your dentist will discuss any relevant medical conditions with you before treatment. A full dental check up will take place and you will be welcome to ask any questions of the dentist.
You are likely to have x-rays done during this initial visit. The price for this visit will be unknown until we examine you. But it will fall into one of the 3 cost bands – see “NHS Price List“.
You will be given a printed estimate/treatment plan and an appointment card. Your appointment will be with the dentist who did your check up.
You will be asked to pay in full for the band of treatment that applies to you. Should your treatment not be completed for any reason e.g. you might be ill and unable to attend, you will only pay for the work that has been done in any of the bands and we will refund the money to you.
Please note that once you make an appointment to have treatment after receiving your treatment plan, NHS Dentist will consider that you have given us informed consent to treat and charge you.
Our Commitment to our Patients
We value and respect our patients and strive to ensure that we meet your expectations. This
code of practice describes how we manage our practice systems and communicate with you to
All members of our team will
Act in a way that justifies the trust that you place in us
Provide you with a standard of care that we would expect to receive ourselves
Provide advice and treatment outside normal surgery hours where necessary
Stand by the promises we make
Keep our professional skills and knowledge up to date
Keep confidential any information that, as a patient of this practice, you provide
Practice systems – we will
Where the length of your appointment is longer than 15 minutes, we will remind you of the day and time of your appointment by text, email or phone (as preferred)
Monitor our waiting times for treatment and for booking appointments
Provide as much notice as possible, and explain the reasons, if we need to change or cancel an appointment
Let you know if there is a change in the dentist that you will see, and explain the reason for the change
Communicating with you – we will
Be courteous, friendly and professional at all times
Respond promptly to telephone calls – and we will never ask you to ‘hold’ without first finding out why you have called
Make sure that you receive full information about our services and our policy for collecting fees, including the methods of payment that we accept
Explain your treatment options and costs, answer your questions and allow you time to consider the best option for you
Provide you with a treatment plan and estimate of costs for each new course of treatment.
No treatment will be undertaken without your full and specific consent
Provide urgent advice and care during practice hours as per our emergency walk in sessions and times. Outside normal surgery hours, please call 111.
Refer you for further professional advice and treatment when appropriate
Respond to correspondence within five days of receipt
Encourage you to provide feedback – we will listen to your views and learn from them
Make it easy for you to complain or raise a concern about any aspect of the care or service that you have received. Our procedure for dealing with complaints is available on our website and at the desk.
And, we ask that you
Participate in your dental treatment, particularly any advice about prevention and diet that we have asked you to continue at home
Arrive on time for your appointment
If you are unable to keep your appointment, please let us know at least 24 hours before your appointment time. If you miss an appointment on more than one occasion without letting us know, we may need to review future provision of treatment for you at the practice
Tell us if your contact details (address, telephone numbers, email) change so that we can keep our records up to date and ensure that we are able to contact you.